Laadosa Creations ("Laadosa," "we," "us," or "our") operates www.laadosacreations.com ("Website"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website, create an account, or place an order with us.
By using this Website, you consent to the collection and use of your information as described in this Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website. This Policy should be read together with our Terms & Conditions.
1 Introduction
We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws. This Policy applies to all information collected through our Website, our mobile experience, and any related services.
2 Information We Collect
We collect information you provide directly to us, as well as information collected automatically as you use our Website:
- Account information: your name, email address, phone number, and password when you register.
- Order & delivery information: shipping address, billing details, and order history.
- Communication data: messages you send us via our contact form, email, or WhatsApp.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
3 How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery updates.
- Create and manage your account, including your wishlist and saved addresses.
- Communicate with you about your orders, enquiries, and customer support requests.
- Send order confirmations, shipping updates, and — where you've opted in — promotional offers.
- Improve our Website, products, and overall shopping experience.
- Detect, prevent, and address fraud, security issues, or technical problems.
5 Payment Information
All payments are processed securely through our payment partners. Laadosa Creations does not view, collect, or store your full card number, CVV, or net-banking credentials on our servers at any time.
For orders paid via online payment methods, transactions are handled by our third-party payment gateway, which maintains its own security standards and privacy practices. For Cash on Delivery orders, no online payment information is collected at all.
7 Data Security
We implement reasonable technical and organisational measures — including encrypted connections (SSL/TLS), access controls, and secure password storage — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. You may request deletion of your account at any time, subject to any legal retention requirements.
9 Your Rights
Subject to applicable law, you have the right to:
- Access and review the personal information we hold about you.
- Request correction of inaccurate or incomplete information via your account profile.
- Request deletion of your personal data, subject to our legal and operational requirements.
- Withdraw consent for promotional communications at any time.
- Raise a grievance regarding how your data has been handled.
To exercise any of these rights, please contact us using the details below.
10 Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly remove it.
11 Third-Party Links
Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Policy.
13 Grievance Officer & Contact
If you have any questions, concerns, or grievances regarding this Privacy Policy or how your personal data has been handled, please reach out to us at:
You may also write to us at our registered office: Shop No. 127, Ground Floor, A Wing – Orchard Mall, Royal Palms, Aarey Colony, Mumbai, Goregaon (E) – 400065.
— Your trust means everything to us. Thank you for shopping with Laadosa Creations. ✦